Transition of Care

Changing health plans can be stressful, but MHS Health Wisconsin makes it easy. Whether you're newly enrolled in Wisconsin BadgerCare Plus or Medicaid SSI programs or you are switching from another health plan, we ensure you continue receiving the care you need.

One common concern you may be feeling is keeping your current provider. We’ll work with you and your providers to maintain your services, even if they are out of network. Let us know right away if you need ongoing care so we can guide you through the transition.

We will honor authorized services for 90 days. After that, we may require authorization for the service. We will let you stay with an out-of-network provider for up to 90 days. In some cases, you may be able to keep your out-of-network provider for a longer time.

If you need help finding a new provider in our network, we can help. Our case managers can help get your medical records transferred to your new provider. Call our Member Services department toll-free at 1-888-713-6180 (TTY: 711) if you have questions about transitioning your care.