Language Assistance

Non-Discrimination Notice
We comply with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, health status, sex, sexual orientation, gender identity or disability and will not use any policy or practice that has the effect of discriminating on the basis of race, color, national origin, health status, sex, sexual orientation, gender identity or disability.

Race, Ethnicity, Language

We promise to keep your race, ethnicity, and language (REL) information private. We use some of the following ways to protect your information:

• Keeping paper documents in locked file cabinets.
• Requiring that all electronic information stays on physically secure media.
• Maintaining your electronic information in password-protected files.

We may use or share your REL info to perform our work. These activities may include:

• Finding health care gaps.
• Making intervention programs.
• Designing and directing outreach materials.
• Telling health care professionals and doctors about your language needs.

We will never use your REL information for approving, rate setting, or benefit decisions. We will not give your REL information to unauthorized people.

Contact Us
If you believe we have failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance by calling 1-888-713-6180 (TTY: 711). Tell them you need help filing a grievance.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW., Room 509F, HHH Building, Washington, DC 20201. Call 1-800-368-1019 (TDD: 1-800-537-7697).

Complaint forms are available at the U.S. Department of Health and Human Services website.

Language Assistance
Communicating with you is important. We provide the following at no cost to you.

• Interpreter services in the language you speak. This includes sign language.
• Written materials in the language you speak and/or in large print, Braille, audio, and electronic formats. This includes the Member Handbook.

If you need these services, contact us at 1-888-713-6180 (TTY: 711).

Serbo-Croatian: PAŽNJA:
Ako govorite srpsko-hrvatski imate pravo na besplatnu jezičnu pomoć. Nazovite 1-888-713-6180 (telefon za gluhe: 711).