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Welcome to MHS Health Wisconsin! Learn more about your health plan. Learn More
Welcome to MHS Health Wisconsin! Learn more about your health plan. Learn More

Non-Discrimination Notice

MHS Health Wisconsin complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), per Section 1557 of the Affordable Care Act. MHS Health Wisconsin does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity).

MHS Health Wisconsin

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters.
    • Written information in other formats (large print, audio, accessible electronic formats, other formats), including the Member Handbook.
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters.
    • Information written in other languages.

If you need these services, contact MHS Health Wisconsin at 1-888-713-6180 (TTY: 711).

Section 1557 of the Affordable Care Act also requires all healthcare facilities to make it easy to file a complaint. MHS Health Wisconsin has a person called a 1557 Coordinator. The 1557 Coordinator makes sure all members are treated fairly and can help you file a grievance.

If you believe that MHS Health Wisconsin has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, and gender identity), you can file a grievance with the 1557 Coordinator. Grievances can be completed in person or by mail, fax, or email.

Mail to: 1557 Coordinator, PO Box 31384, Tampa, FL 33631
Call: 1-855-577-8234 (TTY: 711)
Fax: 1-866-388-1769
Email: SM_Section1557Coord@centene.com

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

Mail to: U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Call: 1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html